Domain definition
The Process Domain encompasses the workflows, governance mechanisms, and operational routines of the system. It describes how activities are orchestrated to transform strategic intent into tangible public services while managing risk and compliance.
Key decisions
- How do we automate workflows to improve service delivery?
- What governance controls are necessary for legislative compliance?
- How are risks identified, analyzed, and mitigated across operations?
- What support processes ensure business continuity and disaster recovery?
Common anti-patterns
- Process Bloat (excessive bureaucracy and "red tape")
- Shadow Processes (workarounds created to bypass broken formal systems)
- Compliance as a Checkbox (treating regulations as a hurdle rather than a value)
Cross-domain dependencies
