Public sector organizations are experiencing an organizational mismatch in their use of artificial intelligence (AI) and cybersecurity measures, leading to significant operational challenges and vulnerabilities. The governance structures currently in place are often reactive, hindering proactive investment in vital areas such as cyber resilience. A proactive approach is needed, fostering an environment that encourages innovation and advanced cybersecurity protocols, thereby mitigating the risks of data breaches and service disruptions stemming from outdated defenses [ROB-02].
The incentives driving the adoption of AI technologies must align with improved organizational effectiveness. For instance, a lack of user engagement with AI solutions has contributed to low adoption rates, which ultimately limits potential benefits [ROB-01]. By instituting clear incentives for training and skill development, organizations will empower their workforces to leverage AI effectively, reducing barriers to integration [ROB-03].
Furthermore, the existing operating models are often hindered by legacy systems that do not support the swift integration of new technologies, particularly in high-stakes areas such as cybersecurity [ROB-04]. These outdated frameworks contribute to execution breakdowns, leaving organizations ill-equipped to counter emerging threats.
Coordination costs arise from the necessity of aligning disparate teams and departments around new technologies, further complicating digital transformation efforts. Inadequate collaboration strategies impede the successful embedding of AI tools within organizational processes [ROB-05]. Consequently, establishing clear communication channels and collaborative frameworks is vital for overcoming these challenges, reducing friction, and enhancing organizational agility in the face of evolving technological landscapes.